How to delete your data

Last updated 27 October 2026

If you connected Facebook or Instagram

1. In Enquiva 24/7, go to Leads → Lead sources and choose Disconnect on each Facebook Page. This deletes the Page access token we hold straight away and stops new leads coming in.
2. Or, in Facebook, go to Settings & privacy → Settings → Business integrations (or Apps and websites), find Enquiva 24/7 and remove it.
3. To also delete the leads and messages already imported, email debutwebconsultants@gmail.com from the address on your account with the subject “Delete my data”. We delete them within 30 days and confirm by email.

If you connected Google or Microsoft

Disconnect the calendar or mailbox in Enquiva 24/7’s settings, or remove Enquiva 24/7’s access at myaccount.google.com/permissions or myapps.microsoft.com. We delete the stored tokens when you disconnect.

Your whole account

Email debutwebconsultants@gmail.com asking us to close your account. We delete your account, conversations, recordings and leads within 30 days (backups within a further 30 days), keeping only billing records the law requires.

If you talked to a business’s AI agent

Your conversation belongs to the business you contacted. Ask that business to delete it, or email us and we will pass your request on.