Website chat, drafted from your own site
An AI chatbot for website visitors that answers, qualifies and books
Visitors ask, Ava answers from your own content, captures their details and books the slot, 24/7. Your team can take over any conversation.
Start your free trial Chat on the dental demoPlans from £49 a month + VAT · 14-day free trial
The problem
Why a chatbot that only answers questions isn't enough
Many website chat widgets either wait for a person who may not be online, or follow a rigid script that gives up the moment a visitor asks something unexpected. Both lose the visitor who lands on your site at 9pm with a real question.
An AI chatbot for your website should behave like your best receptionist: answer from what you actually offer, ask the right follow-up questions, book the appointment there and then, and know when to hand over to a person. Then it should follow the lead up until they book or say stop.
That's what Enquiva's website chat does. It's one part of an AI receptionist that also answers your phone, SMS, email and messaging channels, so a visitor who starts in chat and rings later is recognised as the same person. Phone, website chat, forms, SMS and Telegram are available now. Messenger and Instagram are opening to all businesses once Meta finishes reviewing our app, and WhatsApp depends on Meta's checks on your business.
How it works
How the AI website chatbot works
- We draft an agent from your website. Enter your web address and Enquiva reads your pages and files into a knowledge base. You test a real agent before touching a setting.
- Add one line of code. Paste the snippet into your site or install it through Google Tag Manager. Conversion tracking for Google Ads and Meta is included.
- Ava answers, qualifies and books. She replies in seconds, captures details with one of 16 ready-made smart forms, and books into your Google or Microsoft calendar.
- Your team stays in control. Every chat shows live in your Inbox: watch, take over, hand back. For form leads, your team gets 15 minutes in your opening hours to make contact first. If nobody does, Ava follows up: by phone on Growth and Pro, by text or WhatsApp on Starter. If someone on your team gets there first, she stands down.
What's included
What's included with website chat
Answers from your own content
A knowledge base built from your website and files. Edit answers and set what the agent may do.
AI forms that fill themselves
Visitors talk or type, and one sentence can fill several fields. Every answer lands in Leads with the 15-minute timer running.
Calendar bookings
Appointments booked into Google or Microsoft calendar and confirmed by email, text or WhatsApp.
Human hand-off
Pause the agent and reply yourself, or let Ava pass the chat to the right person with a summary.
One launcher
Visitors get a single button that opens on a choice: chat, a live avatar where your plan has one, or a form they can fill by speaking.
Live video avatar
On Growth and Pro, a live avatar can answer face to face on your website, with 120 or 400 minutes a month included.
See it live before you install anything
The dental practice demo runs the same chat a practice would have on its own website. Ask about new patients and watch the lead update in the business view as you go. Chat with Ava on the dental practice demo, or try the car dealer demo to see a finance enquiry qualified and booked.
Who it's for
Who the website chatbot is built for
Dental practices and clinics
A patient on your site on Saturday asks about new-patient appointments. Ava explains the options and offers a Monday exam.
Car dealers and finance brokers
A visitor describes the car and budget they want. The smart form captures it and Ava books a test drive.
Estate and letting agents
Viewing and valuation requests arrive in the evening. Ava books the viewing and confirms by text.
Trades, salons and solicitors
Quote requests, salon bookings and legal enquiries each have a ready-made form, so the right questions are already there.
Pricing
Pricing for the AI website chatbot
Website chat is on every plan, and a normal chat reply uses one credit.
| Plan | Price a month | Credits a month | What you get |
|---|---|---|---|
| Starter | £49 + VAT | 4,000 | 1 AI agent, 1 phone number, 3 team seats. Every channel, call routing and live transfer, answered 24/7. |
| Growth | £149 + VAT | 13,000 | 3 AI agents, 2 phone numbers, 10 team seats. Adds outbound call-backs, call control, the Enquiva Phone app, lead ads and CRM connections. |
| Pro | £349 + VAT | 30,000 | 10 AI agents, 5 phone numbers, 25 team seats. Adds the Lead API, webhooks, Zapier and Make, up to 5 branch locations and priority support. |
Credits cost 1.15p to 1.5p each, depending on your plan or top-up pack. A chat or messaging reply uses 1, an AI call minute 30 and a text 12, and every paid action shows its cost before it runs. Long replies and premium AI models use more. The 14-day free trial has Growth's features and 3,000 credits. A card is required and you can cancel any time before it ends. See full pricing and what credits buy.
Connects to the tools you already use
Leads, calls and bookings go to your CRM or helpdesk on Growth and Pro, and to Zapier, Make or your own webhooks on Pro. See every integration and which are available today.
Want the same agent on WhatsApp? Read about the WhatsApp Business chatbot, or compare options in our guide to the best AI chat for your website.
AI website chatbot FAQs
How do I add the AI chatbot to my website?
Add one line of code to your site, or install it through Google Tag Manager. It works on any site that lets you add a script. Your agent is drafted from your own website first, so you test a working chat before you touch a setting.
What does the chatbot know about my business?
Its knowledge base is built from your website and any files you upload, such as price lists and FAQs. You can edit answers, add instructions and set what it may do. If it can't answer, it takes the visitor's details and passes the conversation to your team with a summary.
Can a person take over a chat?
Yes. Every conversation shows live in your Inbox. Watch, pause the agent and reply yourself, then hand back when you're done. The agent can also pass a conversation to the right person with a summary.
Does the chatbot book appointments?
Yes. It books into your Google or Microsoft calendar during the conversation, then confirms by email, text or WhatsApp. Bookings and leads can go to your CRM on Growth and Pro, and to Zapier, Make or a webhook on Pro.
How much does an AI chatbot for a website cost?
Website chat is on every plan, from £49 a month + VAT. Credits cost 1.15p to 1.5p each, depending on your plan or top-up pack. A chat or messaging reply uses 1, an AI call minute 30 and a text 12, and every paid action shows its cost before it runs. Starter's 4,000 monthly credits cover thousands of normal replies. The 14-day free trial has Growth's features and 3,000 credits. A card is required and you can cancel any time before it ends.
Where is website chat data processed?
Our servers are in Germany. Data is encrypted in transit, and connected-account tokens and API keys are encrypted at rest. AI and voice providers may process data in the United States and other countries, so we don't offer UK-only or EU-only processing. The privacy policy names our providers. The chat says it's an AI assistant by default, and STOP requests are honoured everywhere.
Put an AI chatbot on your website today
Drafted from your site in minutes, live in under 15. Questions first? Talk to us, or call our own agent.