AI receptionist · answered in seconds, 24/7
An AI receptionist that answers every call, chat and message, 24/7
Enquiva is an AI receptionist for your phone line, website and social channels. It answers in seconds, books your calendar, passes callers to your team and follows up every lead within the time you set.
Start your free trial Watch a live demoPlans from £49 a month + VAT · 14-day free trial
The problem
Slow replies lose customers. An AI receptionist answers first.
When an enquiry waits, the customer contacts the next business on their list, and the first reply usually wins. Few small businesses can watch the phone and the inbox all day, let alone in the evening and at weekends. Calls go to voicemail, chats sit unread, and Saturday's message is answered on Monday, after the customer has booked elsewhere.
An AI receptionist closes that gap. It picks up straight away, replies to chat and messages in seconds, and keeps going until the customer has an answer, a booking or a call-back. Your team sees every conversation live and can step in at any moment.
How it works
From first hello to a booked appointment
- Your agent is drafted from your website. Enquiva reads your pages and files into a knowledge base, and you test a real agent before you touch a setting. Website chat can be live in under 15 minutes with one line of code or Google Tag Manager.
- It answers on every channel. Phone, website chat, AI forms, SMS, Telegram and email reach the same agent, with WhatsApp, Messenger and Instagram as Meta approves them. Customers are matched across channels by phone and email.
- It takes action. It books into your Google or Microsoft calendar, routes callers by department, keypad option or each person's hours, and transfers live calls to your team.
- It follows up. For form leads, your team gets 15 minutes in your opening hours to make contact first. If nobody does, Ava follows up: by phone on Growth and Pro, by text or WhatsApp on Starter. If someone on your team gets there first, she stands down.
Set your own window, departments and who answers. It takes about 10 minutes. The 24/7 answering service page explains covering every call or only the ones you miss.
What's included
Everything a front desk does, on every plan
Phone receptionist
Inbound calls answered 24/7, routed by department, keypad option and each person's hours, with live transfer to your team on every plan.
Website chat and AI forms
The same agent on your site as an AI chatbot for your website, with 16 ready-made smart forms where one sentence can fill several fields.
Messaging channels
SMS, Telegram and email, plus WhatsApp, Messenger and Instagram. Phone, website chat, forms, SMS and Telegram are available now. Messenger and Instagram are opening to all businesses once Meta finishes reviewing our app, and WhatsApp depends on Meta's checks on your business.
Bookings
Appointments go into your Google or Microsoft calendar, with confirmations by text, WhatsApp or email.
Lead follow-up
Speed-to-lead timers with text or WhatsApp follow-up, and your existing website forms captured as leads.
You stay in control
Watch live conversations, take over, then hand back. Opening hours, Do Not Disturb and team groups are respected, and every action is logged in your Inbox.
Who it's for
Built for businesses that live on the phone
Trades and home services
A plumber under a sink at 6pm can't answer. Ava takes the call-out, asks the right questions and books the visit. See the plumbers and electricians demo.
Dental practices and clinics
The practice is closed on Saturday, but a patient with a cracked filling is searching now. Ava explains the options and books a Monday exam. See the dental demo.
Car dealers and brokers
A finance enquiry arrives from a lead form. Sales get the first 15 minutes; if they're busy, Ava calls, qualifies and books the test drive. See the car dealer demo.
Estate and letting agents
Viewing and valuation requests arrive all weekend. Ava captures them and books the diary. See the estate agent demo.
Pricing
Simple plans. Every channel on every plan.
| Plan | Price a month | Credits a month | What you get |
|---|---|---|---|
| Starter | £49 + VAT | 4,000 | 1 AI agent, 1 phone number, 3 team seats. Every channel, call routing and live transfer, answered 24/7. |
| Growth | £149 + VAT | 13,000 | 3 AI agents, 2 phone numbers, 10 team seats. Adds outbound call-backs, call control, the Enquiva Phone app, lead ads and CRM connections. |
| Pro | £349 + VAT | 30,000 | 10 AI agents, 5 phone numbers, 25 team seats. Adds the Lead API, webhooks, Zapier and Make, up to 5 branch locations and priority support. |
Credits cost 1.15p to 1.5p each, depending on your plan or top-up pack. A chat or messaging reply uses 1, an AI call minute 30 and a text 12, and every paid action shows its cost before it runs. The 14-day free trial has Growth's features and 3,000 credits. A card is required and you can cancel any time before it ends. See AI receptionist pricing, or compare with a virtual receptionist service.
Works with the systems you already use
Forward calls from any phone system, or connect 3CX, Microsoft Teams Phone, RingCentral, Zoom Phone, Gamma Horizon, BT, Cisco, Avaya, Mitel or another SIP-capable system over a SIP trunk, and pass callers back to your desk phones.
Leads, calls and bookings go to your CRM or helpdesk on Growth and Pro, and to Zapier, Make or your own webhooks on Pro. See every integration and which are available today.
AI receptionist FAQs
What is an AI receptionist?
An AI receptionist is a software agent that answers your phone line, website chat, messages and email the way a front-desk person would. It greets the caller, works out what they need, answers from your own information, books appointments, takes messages and passes callers to your team. Enquiva's agent does this on every channel, 24/7, and follows leads up afterwards.
Do callers know they are talking to AI?
By default, yes. Greetings say it's an AI assistant, and you choose its name. An owner can switch this off in Settings, and is then responsible for meeting the rules where they operate.
Can I keep my existing phone number?
Yes. Forward your existing number to an Enquiva number, or get a new local number. Forwarding costs nothing on our side, though your phone provider may charge for it. You can also connect a phone system such as 3CX, Microsoft Teams Phone or RingCentral over a SIP trunk.
How quickly can an AI receptionist go live?
Website chat can be live in under 15 minutes. Your agent is drafted from your own website, so you test a real conversation first. Your phone line goes live once your number is ready. UK numbers can need the carrier's ID and address checks first, which can take from hours to a few days.
What happens to the leads it captures?
Every lead lands in your Inbox with the conversation. For form leads, your team gets 15 minutes in your opening hours to make contact first. If nobody does, Ava follows up: by phone on Growth and Pro, by text or WhatsApp on Starter. If someone on your team gets there first, she stands down.
How much does an AI receptionist cost?
Starter is £49 a month + VAT, Growth £149 and Pro £349. Every plan includes every channel; the plans differ in agents, numbers, seats, call control and integrations. Credits cost 1.15p to 1.5p each, depending on your plan or top-up pack. A chat or messaging reply uses 1, an AI call minute 30 and a text 12, and every paid action shows its cost before it runs. The 14-day free trial has Growth's features and 3,000 credits. A card is required and you can cancel any time before it ends.
Every enquiry answered from today
Try every channel free for 14 days. Your AI receptionist is drafted from your own website in a few minutes.