Enquiva Enterprise
One front desk for every branch.
Answer, route and follow up every call, chat and lead across all your sites, with one inbox for head office and each branch's own numbers and reports.
Book a scoping call Try the live demoWhat it does across your sites
A branch for each site
Each branch gets its own agents, phone numbers, opening hours and inbox, on one bill. Head office switches between them from one login.
Calls go to the right place
Departments, keypad options and each person's hours decide who a caller reaches. Ring a team at once or in turn, with voicemail and a whisper before anyone accepts.
Works with your phone system
Answer calls your phone system sends over a SIP trunk, or forward overflow and out-of-hours calls from any system with no changes to it.
Lead follow-up at scale
Most AI receptionists answer the phone. Enquiva answers every channel and chases every lead.
A window for each branch
Set how long each branch's team has to call a new lead first. If nobody does, the agent calls, transfers live to whoever is free, or books it in.
Calls out, not just in
Speed-to-lead call-backs and batch calls through a list, with texts and WhatsApp when nobody answers.
Every source in one place
Website forms, chat, calls, Facebook and Instagram lead ads, email and your CRM all land in Leads with the timer running.
Secure customer support
One-time PINs
Check who a customer is before anyone, person or agent, talks about their account.
Only what they agree to
Account details are read live from your system, and only the fields your rules and the customer allow.
A full audit
Every check, detail viewed and change is logged and can be downloaded.
Connected to the systems you run on
Leads, calls and bookings go straight into your CRM, helpdesk or industry system. If yours isn't listed, we build the connection as part of setup. Every integration and its status
Three ways to start
| For | Setup | Monthly | Included | |
|---|---|---|---|---|
| Enterprise | 6 to 15 sites | From £2,500 | From £1,000 | About 2,500 voice minutes a month, ready-made connectors set up for you, named onboarding |
| Enterprise Plus | 15 to 50 sites and franchises | From £5,000 | From £2,500 | About 7,500 voice minutes a month, one or two connections built for your systems, a named account manager |
| Enterprise Custom | National brands and regulated sectors | From £10,000 | From £5,000 | Volume, connections and service levels scoped and agreed with you |
Prices exclude VAT.
How a rollout runs
- Scoping (1 to 2 weeks). We map one real workflow with you: sites, numbers, routing, systems and who should be called when.
- Build (2 to 4 weeks). Agents, branches, routing and connections set up and tested on your own calls.
- Pilot site (2 to 4 weeks). One branch goes live. We tune the agent and the follow-up on what really happens.
- Full rollout (From 2 weeks). The remaining branches go live in waves, with each branch's team trained.
Safe to put in front of your customers
UK company
DWC Global Projects Ltd, registered in England and Wales and based in Manchester.
Where data goes
Our servers are in Germany. We map where each step of your setup runs, from phone carrier to AI model, before you sign.
Paperwork on request
Data processing terms, our provider list and answers to your security questionnaire.
Questions buyers ask
Can we start with a pilot?
Yes. Every rollout starts with one site, so you see the results on your own calls before the rest go live.
How long is the contract?
12 months, after the setup.
Can you go through our procurement?
Yes. We'll answer your security questionnaire and work through your supplier checks.
Where is our data processed?
Our servers are in Germany. AI, speech and voice providers may process data in the United States and other countries. We don't offer UK-only processing today, and we'll show you where each step of your setup runs.
What support do we get?
Named onboarding, and support hours and response times written into your contract.
How many calls can it take at once?
We size how many calls it answers at once for your busiest hour during scoping, and agree it in your contract.
Bring one real workflow. We'll map the build in 30 minutes.
Book a scoping call, or call 0161 520 1334 or email debutwebconsultants@gmail.com.