WhatsApp Business chatbot
A WhatsApp Business chatbot that replies in seconds and follows up every lead
Enquiva replies on WhatsApp day or night, qualifies the enquiry, books the appointment and follows up until the lead is dealt with. Your team can step in at any moment.
Start your free trial Watch a live demoPlans from £49 a month + VAT · 14-day free trial
When WhatsApp is available
Phone, website chat, forms, SMS and Telegram are available now. Messenger and Instagram are opening to all businesses once Meta finishes reviewing our app, and WhatsApp depends on Meta's checks on your business. You connect your WhatsApp Business number from your dashboard through Meta's own sign-up, and your other channels work while Meta checks your business.
The problem
Why a WhatsApp auto-reply isn't enough
The WhatsApp Business app gives you a greeting and an away message. The customer gets "Thanks, we'll be in touch" at 7pm, hears nothing until morning, and has messaged the next firm by then. A WhatsApp Business chatbot answers from your own information, asks what it needs, and either books the job or hands it to the right person with a summary. Enquiva does this through the WhatsApp Business Platform, with the same AI receptionist that answers your phone line out of hours and your website chat.
How it works
How the WhatsApp chatbot works
- Connect your WhatsApp Business number. Sign in with Meta from your dashboard. Your agent, Ava, is drafted from your own website before you touch a setting.
- Ava answers every message in seconds. Prices, hours, availability, "do you cover my postcode": she answers from your knowledge base and asks for what she needs.
- She takes the next step in the chat. Books a slot in your Google or Microsoft calendar, or sends a smart form to collect the details.
- Quiet leads get followed up. For form leads, your team gets 15 minutes in your opening hours to make contact first. If nobody does, Ava follows up: by phone on Growth and Pro, by text or WhatsApp on Starter. If someone on your team gets there first, she stands down.
What's included
What's included on every plan
Replies and follow-ups
Answers incoming messages and sends follow-ups and confirmations.
One Inbox for every channel
WhatsApp sits next to phone, website chat, SMS, Telegram, email, Messenger and Instagram, with customers matched by phone and email.
Watch, take over, hand back
Pause Ava and reply yourself, then let her carry on. Hand-offs come with a summary.
Photos, voice notes and documents
Kept with the conversation for your team to read later.
Disclosure and STOP
AI disclosure is on by default, and STOP replies are honoured everywhere.
Who it's for
Who the WhatsApp chatbot is for
Plumbers, electricians and trades
A message about a leaking boiler arrives at 9pm. Ava asks for the postcode, books the morning call-out and confirms on WhatsApp.
Dental practices and clinics
"Are you taking new patients?" arrives on a Saturday. Ava explains the options and books a Monday appointment.
Car dealers and finance brokers
Someone asks about a car. Ava asks about budget and deposit, books a test drive and passes the lead to sales. See the brokers demo.
Pricing
WhatsApp chatbot pricing and features
Every plan includes WhatsApp. You pay for the plan, and credits cover usage on every channel. A WhatsApp message uses 1 credit; Meta may also charge your business directly for some WhatsApp conversations. Prices exclude VAT.
| Feature | Starter (£49 + VAT) | Growth (£149 + VAT) | Pro (£349 + VAT) |
|---|---|---|---|
| WhatsApp replies from Ava | Included | Included | Included |
| WhatsApp and SMS speed-to-lead follow-up | Included | Included | Included |
| Calls the lead before messaging | Not included | Included | Included |
| CRM and helpdesk connections | Not included | Included | Included |
| Zapier, Make, webhooks and Lead API | Not included | Not included | Included |
| AI agents | 1 | 3 | 10 |
| Phone numbers | 1 | 2 | 5 |
| Credits a month | 4,000 | 13,000 | 30,000 |
Yearly billing is £490, £1,490, £3,490 a year + VAT, two months free. The 14-day free trial has Growth's features and 3,000 credits. A card is required and you can cancel any time before it ends. Full details are on the pricing page.
Works with the systems you already use
Leads, calls and bookings go to your CRM or helpdesk on Growth and Pro, and to Zapier, Make or your own webhooks on Pro. See every integration and which are available today. Or read our guide to the best AI chat for your website.
WhatsApp chatbot questions
Do I need the WhatsApp Business API, or will the app do?
Enquiva works through the WhatsApp Business Platform (the API), not the free WhatsApp Business app. That's what lets an AI agent reply automatically, keep every conversation in one Inbox and send follow-ups. You connect it through Meta's own sign-up, and access depends on Meta's checks on your business, so it can take longer than website chat or SMS.
What does each WhatsApp message cost?
A WhatsApp message uses 1 credit, and Meta may charge your business directly for some conversations. Every plan includes a monthly allowance: 4,000 credits on Starter, 13,000 on Growth and 30,000 on Pro. You can top up or switch on automatic top-ups at any time.
Which plan do I need for WhatsApp follow-ups?
Starter already includes WhatsApp replies and speed-to-lead follow-up by WhatsApp or SMS. Choose Growth if you want Ava to call the lead first, or need CRM connections. Choose Pro for Zapier, Make, webhooks, the Lead API, your own AI keys and several branches on one bill.
Can my team take over a WhatsApp conversation?
Yes. You see every WhatsApp conversation live in your Inbox. Pause Ava, reply yourself, then hand the chat back. Ava can also pass a conversation to the right person with a short summary.
Does the chatbot tell customers it's an AI?
By default, yes. Greetings say it's an AI assistant, and you choose its name. An owner can switch this off in Settings, and is then responsible for meeting the rules where they operate. STOP replies are honoured on every channel, including WhatsApp.
Is there a free trial, and does it need a card?
Yes. The 14-day free trial has Growth's features and 3,000 credits. A card is required and you can cancel any time before it ends. If you continue, you pay monthly or yearly, with two months free on yearly billing.
Every message answered from today
Try every channel free for 14 days, or talk to us first.